📄 Privacy Policy for Poconos Outdoors LLC

Last Updated: September 2026

1. Introduction

This Privacy Policy explains how Poconos Outdoors LLC (“we,” “our,” “us”) collects, uses, stores, and protects your information when you visit www.PoconosOutdoors.com or use our services, including bike rentals, rafting trips, kayaking, SUP rentals, camping services, and guided outdoor activities.

By using our website or booking our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect:

• Name
• Email address
• Phone number
• Billing and payment information
• Reservation details
• Emergency contact information (for adventure activities)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data

C. Activity & Safety Information

For certain activities (rafting, biking, kayaking, camping), we may collect:

• Waiver signatures
• Safety acknowledgments
• Group size and participant ages

3. How We Use Your Information

We use your information to:

• Process reservations
• Provide outdoor adventure services
• Communicate trip details
• Improve our website and customer experience
• Send promotional offers (only with your consent)
• Maintain safety and operational records

4. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Payment processors
• Reservation platforms
• Insurance or safety partners (only when required)
• Law enforcement (only when legally required)

5. Cookies & Tracking

We use cookies to:

• Improve website performance
• Analyze visitor behavior
• Personalize user experience

You may disable cookies in your browser settings.

6. Data Security

We use industry‑standard security measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection.

7. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13. Parents or guardians may contact us to request deletion of any information inadvertently collected.

9. Your Rights

You may:

• Request access to your data
• Request corrections
• Request deletion
• Opt out of marketing communications

Contact us at info@poconosoutdoors.com.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Information

Poconos Outdoors LLC PO Box 322 White Haven, PA • Email: info@poconosoutdoors.com Phone: 570‑899‑0400